Frequently Asked Questions

A mobile signal booster captures an existing outdoor signal with a donor antenna, amplifies it through a host unit and distributes the amplified signal indoors with service antennas. It does not create signal; it extends usable coverage into areas where the outdoor signal is weak or blocked.

Start with the bands used in the destination market. Choose a single-band model for one known band, a dual-band model for the most common two-band coverage, and a tri-band model when three distinct bands or multiple operators must be served. Confirm the band plan before ordering.

Coverage depends on output power, antenna gain, building materials, ceiling height and the number of service antennas. Published figures are planning references; the final configuration should be confirmed by a site survey or a detailed floor plan review.

Yes. We offer 4G/5G multi-band boosters, fiber repeaters and single/dual/tri-band models. The exact frequency configuration is selected according to the destination market and operator bands.

A booster works with the frequency bands it supports. It is not defined by the operator name. Check the deployed bands of the operators in your area and match them to the booster’s frequency ranges.

Not automatically. Different countries use different band plans and may have different approval requirements. Order the frequency configuration for each market and confirm the local regulatory requirements.

A booster operates on licensed mobile bands and should not interfere with Wi-Fi when installed correctly. Adequate antenna isolation and a properly configured gain are essential. If other equipment is affected, check the installation and local regulations.

Yes. Logo, housing color and finish, packaging artwork, manuals and accessory kits can be customized. Artwork and sample approval are required before production.

MOQ depends on the model, customization scope and packaging. Please tell us the model and target market so we can confirm the MOQ and production schedule in the quotation.

Yes, frequency customization is available for many platforms. The target country, operator bands and required output power must be confirmed before engineering review.

Shipping terms and lead times depend on the order quantity, customization and destination. We confirm them in the quotation and purchase order. For project schedules, please share the required delivery date early.

Products are packed with protective inner packaging and export cartons. Custom packaging and labeling can be arranged. Please confirm the required label language and any marketplace or customs requirements.

Yes. We provide system diagrams, antenna placement guidance and configuration recommendations. For complex projects, we can review the floor plan and proposed Bill of Materials.

Check the antenna connections, confirm that donor and service antennas are separated, and review the gain setting. If the isolation alarm persists, reduce gain or improve antenna separation. Contact us with the model, indicator status and installation photos.

Warranty and after-sales terms are confirmed in the quotation and purchase order. We support installation questions, configuration checks and spare parts planning for project orders.